ea99 Privacy Policy — How We Handle Your Personal Data

1. Introduction

ea99 ("we", "us", "our") operates the ea99 online casino and sports betting platform accessible at ea99.lat (the "Platform"). We are committed to protecting the personal information of all players and visitors who use the Platform. This Privacy Policy ("Policy") explains what personal data we collect, the purposes for which we use it, the legal bases on which we process it, how long we retain it, with whom we share it, and the rights available to you in respect of your personal data. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are available on the Platform.

By registering an account on the ea99 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

3. How We Use Your Information

ea99 uses your personal data only for the purposes described in this Policy. We do not sell your personal data to third parties. The primary purposes for which we use your data are:

• 1
  Account Administration

  To create, manage and maintain your ea99 account, verify your identity, process deposits and withdrawals, and provide customer support. This is the core operational use of your data without which the Platform cannot function for you.

• 2
  Legal Compliance

  To comply with applicable anti-money laundering (AML) obligations, KYC requirements and any other legal obligations that apply to ea99's operations. This includes retaining transaction records and providing information to law enforcement or regulatory authorities when required by law.

• 3
  Responsible Gaming

  To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our obligations under our Responsible Gaming Policy. Gaming activity data is used to flag unusual patterns and reach out proactively where we believe a player may need support.

• 4
  Platform Security and Fraud Prevention

  To detect and prevent fraud, bonus abuse, account takeover attempts, money laundering and other prohibited activities. Technical data including IP addresses and device identifiers is used by our automated fraud detection systems to identify suspicious patterns.

• 5
  Service Communications

  To send you transactional communications relating to your account (e.g. deposit confirmations, withdrawal notifications, account security alerts) and, where you have consented, to send promotional communications about ea99 bonuses and offers. You may opt out of promotional communications at any time by contacting support.

5. Sharing Your Information

ea99 does not sell, rent or trade your personal data to third parties for marketing purposes. We share your personal data only in the limited circumstances described below:

• 1
  Service Providers

  Carefully selected third-party service providers who assist in operating the Platform, including payment processing partners (bKash, Nagad, Rocket, Upay and card processors), KYC verification providers, fraud detection technology providers, game content providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi) and cloud infrastructure providers. These providers process data only on ea99's instructions and are bound by data processing agreements.

• 2
  Legal and Regulatory Authorities

  Where we are required to do so by applicable law, court order, or the lawful request of a competent regulatory or law enforcement authority, ea99 will disclose personal data. We will endeavour to notify you of such disclosure where legally permissible and practically possible.

• 3
  Business Transfers

  In the event of a merger, acquisition, reorganisation, sale of assets or similar corporate transaction involving ea99, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

7. Data Security

ea99 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data transmitted between your browser and the ea99 Platform, encrypted storage of sensitive personal data at rest, access controls that restrict internal access to personal data on a need-to-know basis, regular security reviews of our systems and third-party service providers, and fraud detection systems that monitor for unusual account activity in real time.

While ea99 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ea99 will notify affected users as required by applicable law and will take immediate steps to contain and remediate the breach.

9. Your Rights

As a user of the ea99 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within 30 days:

• 👁️
  Right of Access

  You have the right to request a copy of the personal data ea99 holds about you, along with information about how it is being used. We will provide this in a clear, structured format.

• ✏️
  Right of Rectification

  You have the right to request correction of any inaccurate or incomplete personal data ea99 holds about you. You may update certain account details directly through your account settings; for other corrections please contact support.

• 🗑️
  Right to Erasure

  You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis) or where you object to processing based on legitimate interests and your interests override ours. This right is subject to ea99's legal retention obligations — we cannot delete data we are legally required to keep.

• 🚫
  Right to Object

  You have the right to object to ea99 processing your personal data on the basis of legitimate interests where you believe your individual circumstances mean your interests, rights or freedoms override ea99's. You also have the right to object to processing for direct marketing purposes at any time, with no need to provide a reason.

• 📦
  Right to Data Portability

  Where ea99 processes your personal data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.

11. Changes to This Privacy Policy

ea99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the Policy and, where reasonably practicable, notify registered users via their registered mobile number or email address.

Your continued use of the ea99 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.